Project Management (PMP) • Program Manager Scrum Master (CSM)-DAR Candidate w1534

My experience includes managing client expectations and project teams in the creation of applications, products, and services over a wide variety of industry verticals. I evaluate customer needs, define project plans and deliverables, and guide projects to completion. I am also skilled in establishing processes and procedures to grow and maintain a proper project management organization.

The quick metrics:

• 15+ years managing creative / technical teams
• Led user experience, data analysis, mobile, and enterprise applications
• 20+ years managing clients and accounts up to $24M in budgets managed
• PMP - Certified Project Management Professional, and CSM - Certified Scrum Master

Director, Program Management 2018 to 2019

• Managed distributed teams executing user experience programs and enterprise/mobile/web app projects across multiple industries
• Employed iterative design and agile development processes
• Drove process improvement and employed iterative design and agile development processes
• Supported business development and organization through proposal creation, pitch engagement, crafting statements of work, and contractor agreements
• Engaged clients to influence project direction and plan for follow-on design/development efforts
• Mentored project managers in procedures and best practices
• Notable accounts include McKinsey, Exelon, Sun Capital, Everlywell, and Clayco

Program Manager 2015 to 2018

• Managed client relationships and defined delivery expectations, trained user groups
• Managed teams of analysts, investigators, and data engineers in designing and executing methods of detecting fraud, waste, and abuse within Medicaid claims data for state agencies
• Program scope included data acquisition, data query creation, data analysis, distillation of findings, case reporting and ongoing presentation of data analysis and investigative findings
• Managed the launch of the flagship 21CT Torch product to the State of Connecticut
• projekt202, Program Manager - Managed client relationships and cross-functional design and development teams for user experience and application design programs. Program scope included design research with primary users, concept creation, interaction/navigation studies, visual design exploration, simulation creation/validation -- driving into a concurrent detailed design and development phase. Notable accounts included Mercedes-Benz and PayPal.

frog, Program Manager - Managed client relationships and cross-functional design teams (strategists, technologists, solutions architects, interaction designers, visual designers) creating innovative user experiences, user interfaces, and software applications. Project types included strategy sessions, design research, user interface design, application design and development, website design and development, and industrial product design. Notable accounts included ADP, AT&T, Disney, HP, AMD, 21CT, Kohl's, 7- Eleven, and Trane.

Freescale, Liaison Resources Group Manager, Creative Services - Supervised business operations and performance of the internal design agency. Directed agency team of 23 people (account service, print, editorial, web, video) in the creation of web sites, demos, and print advertising to support product marketing and sales. Led agency team in 2004 Freescale re-branding effort, transforming all marketing and technical documentation in preparation for the $5B IPO.

Frost & Sullivan, Account Manager / Sales - Conducted outbound corporate sales, promoting market intelligence and consulting solutions. Created new sales strategies, e-marketing campaigns, and product presentations to stimulate growth in poor market conditions and generate sales opportunities. Notable accounts included Ernst & Young, Lehman Brothers, and Booz Allen Hamilton.

notHarvard.com / Powered, Inc., Account Manager - Managed e-learning and e-commerce solutions for corporate clients. Directed creative and technical teams devising user interfaces and content strategies for B2C client websites, resulting in high volume product sales as well as strong customer acquisition and retention. Analyzed site metrics to gauge site successes and course correct direct marketing programs. Notable accounts included Barnes&Noble, Pfizer, and Noggin.

• PMP Project Management Professional - Project Management Institute / St Edward's University
• B.S., Communications, Radio/Television/Film, UT Austin
• CSM Certified Scrum Master - Scrum Alliance
• Program Management Mentoring Chairman 2015 - 2018 Austin Chapter (PMI Austin)

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